My favourite Drucker quote ...

... seems appropriate to bring out and dust off given the current conversations around Enterprise 2.0:

In a knowledge economy there are no such things as conscripts - there are only volunteers. The trouble is we have trained our managers to manage conscripts

I was lucky enough to hear Drucker say this in person many years ago when I was staring out as Head Of Knwoledge Management at the BBC and I have to say I reckon it stood me in good stead.

My other two constant companion quotes both came from Dave Snowden:

You can't manage knowledge but you can create a knowledge ecology


The only way to manage a complex environment is to apply simple rules. If you apply complex rules to a complex environment you end up with a mess.