Harold Jarche wrote an interesting post about the potential of the current transport crisis to change our expectations of remote working. He notes how much time it takes to learn how to make online tools effective and productive.
It is easy to forget how long some of us have been at this and how much we understand what is going on because we have been part of a gradual progression. I am frequently struck by how alien many people find things that I am totally at ease with. They will take time and help to work things out and as Harold suggests the main challenges will be behavioural.