Strategy vs reality

As I listened this morning to a friend describing her frustration at pulling together some corporate history I realised how our organisational views of the future bear little resemblence to the view in our rear mirrors.

Despite the best efforts of records management professionals it is often really hard to piece together who decided what and when. Who spoke to who about what? In what order did events happen? Even if you give up on the "paper trail" and try to piece things together through interviews and oral history recollections vary, interpretations vary, perspectives vary. To be honest - it's a right bloody mess.

And yet going forward, next time, we will follow our strategy to the letter...