Interesting to read my daughter Mollie's take on some pretty dystopian behaviour on Twitter. It brought back the chapter in my book that I called "We all have a volume control on mob rule". We get to choose what we amplify, turn down, push back against or ignore.
The optimistic take is that seeing ourselves in the mirror of the internet forced us to deal with our dark sides. Sunlight is the best disinfectant.
The pessimistic take is that we fragment into warring factions, reinforcing our prejudices and become more dysfunctional not less.
Neither outcome is a given. How this turns out is in our own hands. Literally.